Heather NitchFeb 18, 20205 minCustomer ServiceCUSTOMER SERVICE IS EVERY BUSINESSDid you connect with your clients today? Did you make them feel appreciated and cared for? If not, you need to consider doing it right...
Heather NitchJan 4, 20203 minBusiness PracticesHAS THE HONEYMOON ENDED?Starting any relationship comes with the excitement and enthusiasm it so deserves. It’s full of all the new things, all the firsts, and...
Heather NitchDec 17, 20192 minCustomer ServiceTEND CLIENTS AS A FARMER TENDS CROPSDriving through the country, have you ever paid attention to the rows of crops? They are straight, even, consistent. The farmer plants...
Heather NitchFeb 14, 20182 minCustomer ServiceYOURS, MINE, HOURSIt is 9 p.m. on a Friday night and you get an alert - it's an urgent message from your highest paying client - they need you ASAP. You...
Heather NitchDec 17, 20173 minCommunicationMETHODS THAT WORKLast time I talked about how important it is to effectively communicate with your clients. Providing tips on how to establish...
Heather NitchDec 14, 20173 minCustomer ServiceCOMMUNICATION IS KEY TO SUCCESSOne of my amazing clients reminded me recently why open communication is key to success in business. After some misunderstandings, we...
Heather NitchOct 9, 20173 minCustomer ServiceFIND YOUR CLIENTSFinding your target market isn’t always easy and weeding through the vast array of ways to find them can be arduous. So, what is a...